Shipping policy

La Crema — Shipping Policy

Effective Date: [August 14, 2025]

At La Crema, we are committed to delivering your order in a timely, secure, and reliable manner. This Shipping Policy outlines our processing times, delivery options, and responsibilities so that both our customers and our company are treated fairly.

1. Order Processing Times

  • Orders are processed within 2–4 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing time does not include shipping transit time.

2. Shipping Methods & Delivery Estimates

  • We offer tracked shipping through reputable carriers such as USPS, UPS, and DHL.

  • Estimated delivery times:

    • Domestic (U.S.): 3–7 business days after processing.

    • International: 7–21 business days after processing.

  • Delivery times are estimates only and may vary due to factors beyond our control (e.g., carrier delays, weather, customs).

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

  • From time to time, we may offer free shipping promotions on qualifying orders.

4. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates are provided by the carrier and may take 24–48 hours to display after shipment.

5. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If you realize there is an error, contact us immediately at cremathebrand@gmail.com We will attempt to correct it before shipment, but cannot guarantee changes once an order is processed.

6. Lost or Delayed Packages

  • If your tracking information shows “delivered” but you have not received your package, please contact the carrier directly first, as they may have additional information.

  • La Crema is not responsible for lost or stolen packages after the carrier marks them as delivered.

  • If your order is lost in transit (no delivery scan), we will work with the carrier to investigate and may issue a replacement or refund at our discretion.

7. International Shipping

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • Customs clearance procedures may cause delays beyond our original delivery estimates.

8. Pre-Orders & Special Releases

  • Orders containing pre-order items will ship when all items are available, unless otherwise specified.

  • Release and ship dates are estimates and subject to change.

9. Contact Us

For shipping inquiries, please contact:
📩 cremathebrand@gmail.com